Information about our services and charges.
Average turnaround:
Our average data recovery service turnaround is between 24-48 hours for priority
service and 3-5 business days for our standard data recovery services, in some rare
cases might takes a bit shorter or longer depends on the case complexity.
Things you need to do before you send your media to us:
- Get a quote from our website,
our data recovery quotation system generates an instant quote and emails a copy
of our quote to your email address.
- Follow the steps on our (Now
What) page.
- Arrange for our third party collection service or ship your media to us, here is
a link of how to package and
ship your media.
No Fix No Fee Policy:
Our No Fix No Fee policy applies to all (Standard Service) hard disk drive recoveries
excluding hard disk drives which have been previously opened or the warranty seal
is broken or void.
Our data recovery fees does not include the shipping or collection cost. We usually use DHL-UK shipping service, our charges are around £12.99 to £14.99 per shipment.
Payment Policy:
We do not ask for an upfront payment for our data recovery services apart from the
attempt fee if it is applicable, however, by sending your faulty media to Data Recovery
Direct (Digiware Ltd.), you are agreeing to pay the quoted recovery fees when
your data is fully recovered or up to 90% of the entire media data is recovered.
You are also agreeing to pay the Attempt Fee if it is applicable. Partial recovery
fees are applicable upon customer acceptance. If the recovery is unsuccessful then
you will not be liable to any recovery charges.